All your questions answered


Here to help you in planning your stay with us are some answers to most frequently asked questions. If you do not see what you need here just email us at enquiries@rowantreehotel.com  

Booking and Cancellation Policy
To book a room here at the hotel we ask for a credit or debit card guarantee to secure the booking. For three rooms or more we require a £50.00 deposit per room (non refundable)
Should you have to cancel your booking please let us know as soon as possible. If you have booked an advance purchase rate, this is a non refundable and non transferable rate. For cancellations less than 14 days before arrival a charge equal to 50% of the stay will be made. For cancellations less than eight days before arrival a charge equal to the full booking amount will be made. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged

Car parking
Free, onsite, car parking for up to 30 cars

Check in and out
Check in  between 4.00pm and 9pm 
Check out 10.00am
Early check in and late check out is available on request. A supplement may be charged

Children and families 
Children age 6 and under sleep and eat when sharing a room with two paying adults
Children aged seven to twelve sharing a room with two adults are charged a supplement of £25.00 per child for bed and breakfast 
Cots are available at a supplement of £5 per night and high chairs are available free of charge
A children’s menu is available in the restaurant for evening meals. Please contact us if you would like to book additional children in rooms

Currency and credit cards accepted 
The hotel accepts payments made by cash (Sterling only), and most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo,). The hotel is unable to accept personal or travellers cheques. A fee of up to 2% will be applied for corporate credit and debit cards

Advance payment may be made by any of the aforementioned methods or by bank transfer. Please contact the hotel finance department for details

Location

The hotel is 3 miles outside Aviemore in a rural location on the B9152. It takes less than two minutes to drive from the southerly Aviemore exit from the A9. The bus number 38 stops outside and goes to either Aviemore or Kingussie and there is a train station at both these towns. Local taxis are available. It is possible walk or cycle to Aviemore along the Speyside way, which can be accessed down the road from the hotel. There are some lovely walks starting from, or close to the hotel  

Accessible information  

The car park is made from large gravel stones and has space for 30 cars. The restaurant, bar and lounge for the hotel is wheel chair accessible, however there are steps down to the outside seating area. There are public toilets on the ground floor which are not modified.  Menus and hotel information can be provided in large print and audio (by prior arrangement). In cold weather the car park and surrounding areas can be icy.  There is very little light pollution, so the car park and grounds can be dark at night

The hotel dates back to the 1700s with additional extensions in later years. There are no bedrooms on the ground floor and there is no lift

We are more able to help guests when they let us know in advance of any special dietary requirements, allergies, special requirements and additional assistance they may have or require.  We will endeavour to do our best to accommodate your requirements.  Contact us by phone on 01479 810207 or email enquiries@rowantreehotel.com

Internet and mobile phone coverage access

There is free WiFi in the public ground floor areas of the hotel and there is mobile phone coverage for most networks throughout the hotel. Due to being in a rural location internet access and mobile phone coverage can be limited

Laundry
During your stay you’re welcome to use our laundry room for ironing and pressing

Packed and picnic meals
Packed lunch menus are available – must be ordered by 6pm the previous evening

Pets
Well behaved dogs of any kind are welcome, subject to a nightly charge of £8.50 per animal. Dogs must be booked into the king or super king rooms. If you are bringing your dog with you, please don’t forget to supply their bedding, food and bowl. Dogs are not allowed in the restaurant or breakfast room but can accompany their owners in the bar for evening meals  

Smoking policy
Rowan Tree is committed to providing its guests and associates with a smoke free environment. All bedrooms and public areas are non smoking

Special diets
We endeavour to cater for special diets, but advance notice is preferred. Vegetarian options are available at all times in our restaurant

Valuables
Can be stored in our safe at reception

Activities
We can help you plan distillery visits, steam railway trips, nature trails, guided walks and a host of outdoor and adventure activities on the local estates and surrounding countryside, rivers, hills and mountains

Local Fishing
Permits can be brought for fishing on Loch Alvie for trout, pike and eel.  Permits can also be bought for the excellent local salmon and sea trout fishing nearby 



 

 


 

Join our mailing list

and get our latest updates